Arbitration
Course Details

In-depth review of NAAA Arbitration policy, highlighting navigation, application, silent areas, and conflict resolution.

Price

$750

Duration

1-Day

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Course Overview

This training is a comprehensive, one-day course designed to increase your confidence and competency in structural analysis in accordance with NAAA industry standards.

Ready to book? Check out upcoming course dates!

Target Audience

Anyone in the auto industry looking to familiarize themselves with the latest policies involving arbitration!
This course is perfect for:

Arbitrators
Managers

Complete Training Package

Participants will receive physical training materials to support the classroom learning as well as reference materials that can be used on the job. Upon successful completion of the one-day course, participants will receive a Certification of Completion.

Return on Investment

Confidence in the arbitration validation process
Thorough understanding of the NAAA Arbitration Policy
Confidence in decision-making from a policy position.
Efficient time management of claims

Course Topics

Embark on a comprehensive journey through our course, delving into foundations of arbitration, policy review, claim validation, and interactive case studies.

Foundations of Arbitration

Understand how arbitration is perceived and what affect that perception has on arbitrators. Understand the distinctions between announcements and disclosures. Understand which situations may require announcing that the auction can bring to the seller’s attention. Recognize when we can utilize supporting departments to help us work an arbitration case.

Policy Review - Group Activity

Challenge your classmates. Leverage all areas of policy in an interactive environment. Gain familiarity with navigating policy clauses. Increase confidence in policy meaning and intent.

Policy Application

Learn to appropriately apply policy toward arbitration case studies Identify invalid attributes of sample claims. Identify circumstances that may change the outcome of the claim. Identify ambiguous circumstances where ethics will be critical to the outcome of the claim.

Policy Review

Briefly navigate all areas of policy. Discuss new updates to policy. Identify areas of ambiguity in the policy. Understand the silent areas and spirit of the policy.

Claim Validation

Learn to navigate arbitration claims with a systematic approach. Understand circumstances that affect each stage of the arbitration process. Anticipate what considerations need to be explored at each stage of the validation process. Identify and familiarize yourself with topics that may lie in the silent areas of the policy.

Build Your Own Case Study

Collaborate with classmates and challenge one another from personal experience. Clarify and confront difficult arbitrations that have taken place in your experience.

Course Materials

All participants will receive our engaging workbook, arbitration guide, and supplemental materials, providing essential guidance for mastering the certification in two days.

The Workbook

The participant workbook includes various exercises and examples for the student. The workbook is utilized as the road map for the course to help the student comprehend and absorb all the information covered in this one-day course.

Supplemental Materials

Policy Position statements
Soft skill tests for communication
NAAA arbitration policy
NAAA grading scale
19 structural components recognized by NAAA

Arbitration Guide

Template for information gathering for arbitration cases and suggested questions for when working on a claim.

Meet Your Instructors

Meet our expert instructors, bringing extensive industry experience and knowledge to guide you through the course.

Bryce Beckstrom

Director of Learning Solutions & Subject Matter Expert

17 Years of experience in the auto auction industry.
Experienced facilitator in both virtual and in-person learning environments.
Expertise in problem-solving and building customer loyalty.

Linkedin.com/in/Bryce-Beckstrom

Bryce@conditionreports.com

Matthew Helton

Training Administrator & Subject Matter Expert

14 Years of experience in the auto auction industry.
Facilitates NAAA training both virtually and in-person.
Coordinate and manage all NAAA Damage Analysis training programs.

Linkedin.com/in/Matthew Helton

MattHelton@conditionreports.com

Additional Courses

Damage Analysis

2 Day Course

Comprehensive condition report training that encompasses every aspect of the inspection, including structural analysis.

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Structural Analysis

1 Day Course

An emphasis on structural components, damage thresholds, alteration thresholds and disclosure requirements for all.