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Dot Waves

Course Details

In-depth review of NAAA Arbitration policy, highlighting navigation, application, silent areas, and conflict resolution.






Course Overview

This training is a comprehensive, one-day course designed to increase your confidence and competency in structural analysis in accordance with NAAA industry standards.

Ready to book? Check out upcoming course dates!

Target Audience

Anyone in the auto industry looking to familiarize themselves with the latest policies involving arbitration!
This course is perfect for:

  • Arbitrators

  • Managers​

Complete Training Package

Participants will receive physical training materials to support the classroom learning as well as reference materials that can be used on the job. Upon successful completion of the one-day course, participants will receive a Certification of Completion.

Return on Investment
  1. Confidence in the arbitration validation process

  2. Thorough understanding of the NAAA Arbitration Policy 

  3. Confidence in decision-making from a policy position. 

  4. Efficient time management of claims  

Additional Courses

Damage Analysis Course
Damage Analysis 

2 Day Course

Comprehensive condition report training that encompasses every aspect of the inspection, including structural analysis.

Struct analysis (1)_edited.jpg
Structural Analysis 

1 Day Course

​An emphasis on structural components, damage thresholds, alteration thresholds and disclosure requirements for all. 


"Very informative class, I truly enjoyed it and learned a lot from Matt. The presentation of the class was great and the (Testing) added that little bit of competitive fun. Well done! Thanks again Matt!"

Carla Muilenburg
Cox Automotive
VE supervisor

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