Adult Students
NAAA Damage Analysis Certification Course

Who should take this course?

Anyone in the auto industry can benefit from this certification course.  The target audience includes:

  • Vehicle inspectors

  • Arbitrators

  • Sales Representatives

  • Team Leaders

  • Department Managers

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Your Return on Investment

  1. Reduced arbitrations.

  2. Improved consistency of condition reports.

  3. Increased accuracy of condition reports.

  4. On-the-job tools for inspectors to enhance performance.

  5. No travel necessary, we deliver the training to you.

 
Course Materials

All course participants receive a participant workbook, supplemental handbook, and structural damage flashcards.

Participant Workbook

  • Learning activities to support key concepts

  • Reflective exercises to gauge individual understanding of concepts

  • Ample content to be used as a reference guide post-training

Supplemental Handbook

  • NAAA policy

  • Auto grade criteria

  • Interior and exterior damage glossary

  • Options examples

  • Structural component workbook

Structural Damage Reference Cards

  • Post-training job aid

  • Sturdy 3 x 5 laminated cards

  • Vivid color highlights structural component

  • Inspection tips for each structure

 
Course Topics
  1. Inspector Preparation

  2. Beginning the Inspection

  3. Different Damages

  4. Interior and Exterior

  5. Structural Damage

  6. Structural Alteration

  7. Inspector Best Practices
     

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